Aaron Davis

1911 Apache Trail Mesquite, TX 75149

Phone # Cell (469) 231-5440 / HM (972) 481-0485

Aaroncogic20011@gmail.com

 

Objective: To demonstrate my strong managerial and customer service skills in a professional environment.  

 

Professional Strengths

 ♦ Computer literate in using Microsoft Office - Windows 10, Word, Excel, Outlook, Power Point

 ♦ 10-Key by Touch, Alpha and Numeric Data Entry,

 ♦ Strong managerial skills in team building and supervising employees

 ♦ Professional, Dependable, an Innovator and Self-Motivator, Leadership Behavior

 

 

Future Payment Technologies                                                           Aug.2014 – Present

Account Management / Retention                                                                             Dallas,Texas                           

♦ Key Responsibilities: Responsible for retaining merchants that request to close their accounts due to issues with rates, service issues, billing or technical issues with their credit card readers, check readers, or POS systems.

 

♦ We are required to uphold the Terms and Conditions of our contracts signed by the merchants while trying to work on resolving our merchants issue by investigating cause of issue and correcting by lowering or adjusting their billing, checking that programming is correct for their machine or send out new equipment if needed

 

♦ Processing all cancellation requests received by phone, fax, mail or email.

 

♦ Taking escalated calls for our customer service representatives and diffusing the call in order to resolve the issue for the merchant. Or approving any changes the customer service representative would request on behalf of the merchant while still adhering to our company guide lines

 

♦ Submit reports of trends in closings, such as causes of the closings and number of merchants closing for the month. With these reports would determine whether we would receive a monthly bonus.

 

 

 

( iQor ) Samsung                                                                             Feb.2011 – July.2013

Senior Agent: Customer Service – Technical Support – Outbound           Richardson,Texas                                                            

♦ Key Responsibilities: Superior Customer service, de-escalating customers and maintain brand

  loyalty, accurately capture all customer and product related issues in a sap system.

♦ As a member of the Outbound team we are task to handle outgoing and quality verification

 calls, Ensure that the customer experience was satisfactory to the company standards

♦ Also outbound take inbound calls helping to ensure great service levels are made in

  the call center.

♦ Outbound work daily with Tier 1 agent’s to ensure that all calls are handled

  appropriately in a timely manner, also working with agent’s on several teams to drive

  AHT and ensure polices and procedures are implanted on the call center floor.

 

 

 

The Salvation Army                                                                         Nov.2009 – Jan.2011

Production Supervisor                                                                                     Dallas, Texas

♦ Key Responsibilities: Manage and organize the flow of merchandise transported to the salvation army family stores, 

♦ Conduct and organize team sales meetings with administration

♦ Responsible for maintaining all proper paper work for production sales report

♦ Oversee all pricing according to the salvation army pricing policy

♦ Oversee items being sorted efficiently and properly from clients donation

♦ Maintaining making sure all salvation army safety policy are being implemented and is

used at all times during normal warehouse operation

 

 

Walgreens                         Feb.2004 – Oct.2009

Assistant Manager               Dallas, Texas

♦ Key Responsibilities: Quickly and effectively handled customers needs

♦ Trained and supervised new hires

♦ Responsible for stocking product, building displays, checking in venders,

♦ Monitored employee schedules, lunches, and breaks,

♦ Handled monthly sales report for store monthly report

♦ Took disciplinary action in reprimanding employees 

 

 

 

Education                                                                                                              

David W. Carter High School / Dallas,TX                                                    Aug.2001 - May.2004

EastField Collage / Mesquite,TX                                                                                 2014-Current